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James Carlini

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Top Stories by James Carlini

So many organizations switched to third-party help desk solutions without really putting in place any performance measures or tracking mechanisms to really measure how good - or bad - the support is. Some executives got a big bonus for "thinking out of the box" and coming up with a cost-cutting initiative to outsource IT help desks. Those same executives do not want to hear all the complaints of people getting no results and wasting a lot of time in repetitive phone calls as well as no solutions to their problems. Even routine problems become time-consuming nightmares because the third-party support person on the other end doesn't understand the caller or the caller just doesn't understand them. Was it a good solution for IT support? You may have saved some money on technical support costs, but how much executive time are you wasting everyday because the executive ... (more)

Some Clouds Are Safer Than Others

RFIDs are great capabilities in many industries, just understand their limitations and the technology that can compromise them. More and more people are getting credit cards with a built-in RFID chip in them. That little RFID chip (Radio Frequency ID) can transmit your credit card info out several feet when it is scanned by any reader. Most people don't know this. You can tell if your credit card has an RFID in it because most cards will be marked by one of several symbols: PayWave, PayPass, or BLINK or the symbol that looks something like this )))) There are some cards that have... (more)

Cloud Transaction Synchronicity

High-Frequency Trading (HFT) and secret algorithms have become the new competitive strategy in today's global financial industry. The faster traders can turn around trades, the faster they can get in and out of quick markets and short time pockets of opportunity. Having accurate records of when a transaction occurs is critical as to processing the trade and valuating the transaction. There are many articles and white papers discussing cloud computing and shared services. New services that are being touted are things like SaaS (Software as a Service), PaaS (Platform as a Service),... (more)

Cloud Computing: Beyond Best Practices

"How resilient are the cloud computing solutions being sold today?" This appears to be a question not asked often enough by those who are immediately lured by the hyped positives of the concept before there is enough data to substantiate the claims made by the vendors as well as the documentation of failures of applications. One concept that I have preached and that has held true for decades is "leading-edge organizations do not maintain their position with trailing-edge technologies." The need to constantly evaluate, assess, select and apply new technology-driven capabilities i... (more)

Cloud Computing Connectors: Beware of Counterfeits

If you are a corporate executive contemplating adding some applications in a cloud computing network, be very aware of the vendors as well as your own internal system architects and Chief Technology Officers (CTOs) when they start talking about cost-effective networks, cheaper components and saving you money. What many network pseudo-experts don't know is that you don't build cheap networks. There are no "Fire Sales" on quality, especially when it comes to network infrastructures. Like anything else, you get what you pay for when it comes to buying the pieces for your network ju... (more)